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CUSTOMER SUPPORT

Welcome to SOFICARE's customer support! We are dedicated to providing you with the best service. Feel free to reach out to us with any questions or concerns. Your satisfaction is our priority.

EXPERT ADVICE AVAILABLE

Our beauty and health experts are available to assist you with all your concerns and inquiries from Monday to Friday, between 8am to 9pm PT.

CALL OUR TEAM

516-820-8247

LIVE CHAT

Connect with our knowledgeable representatives and beauty advisors through live chat support, available every day from 8am to 4pm PT.

LOCATIONS

VISIT US ON OUR SOCIAL NETWORKS OR SEND US AN EMAIL: customerservice@soficare.net

QUESTIONS? WE HAVE ANSWERS

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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